In case of return of part or all of the order, it is necessary to fill in the form and send it together with the returned products. The products and their packaging should be in excellent condition and accompanied by all documents (receipt or invoice, any promotional material, etc.). Please follow the instructions on the back of the return form. Before sending your return, make sure that 15 calendar days have not passed from the date stated on the receipt.
If you wish to replace the product you received with another, you must send it to us at your own expense and then we will send you the product you want with FREE shipping. Alternatively, you can place your new order by phone at 24310 76646, while informing us about the return of the product you received.
If you wish, we can refund, which can be completed within 10 working days from the date we receive the products. The courier costs of the product return in case of a refund are borne by the customer.
If you wish to cancel the order you will contact the Online Store Manager at 24310 76646 to cancel it. In case the products have already been shipped, you should not accept their receipt, so that they can be returned to the company.